Contact and Support
Soap & Glory orders placed here go through Amazon, so a parcel, a payment or a refund is quickest to fix from the account that bought it. Questions about what a product actually does are separate, and the homepage covers those in a couple of minutes.
About an order
Orders Live in Your Amazon Account
One Amazon order record ties the receipt, the delivery status and the return window together. Anyone opening it can see what you paid and where the parcel went without you explaining either, which is why starting there beats writing to a website. Delivery, payment, returns and complaints go through Amazon and nowhere else. That covers:
- Delivery status and the expected arrival date
- Starting a return, or chasing a refund that has not landed
- A payment that looks wrong on the statement
- A tub that arrived cracked, leaking or with a broken seal
- A gift set missing an item, or the wrong scent in the box
- A size or a scent that is not what the listing showed
A leaking tub or a broken pump is settled inside that same order, which lands faster than any message sent to a website could manage.
About the products
Most of It Is Already on the Homepage
Two questions cover almost everything people write in about. Which product should I buy, and how often should I use it? The scent table and the format cards answer the first. The second is short: a wash goes on daily, a moisturizer goes on daily if skin wants it, and a scrub belongs somewhere between once and three times weekly.
- Which one your skin needs
- The scent families side by side
- Wash, scrub, butter or lotion
- Building a routine
- Full FAQ
Anyone whose skin reacts to fragrance should read the ingredient panel on the bottle itself rather than an older list online, because cosmetics get reformulated and the pack in your hand is the one that counts.
The brand
Who Makes Soap & Glory
Soap & Glory is a Boots brand, owned by Walgreens Boots Alliance since Alliance Boots bought it outright in 2014. Company questions and formula questions belong with them, not with this site.
- Company
- Boots UK Limited
- Registered office
- Nottingham, NG2 3AA
- Registered in
- England & Wales
- Company number
- 928555
About this website
soapandglory.org is an independent site covering Soap & Glory products, unconnected to Boots UK Limited or Walgreens Boots Alliance. Running costs are covered by affiliate commission. This site takes part in the Amazon Services LLC Associates Program, so a qualifying purchase returns a small cut to us while the shopper pays no more for it. No phone number and no support inbox operate at this address, because refunds and shipments are recorded by whichever account placed the order.
For the website itself, the WHOIS record for this domain carries a contact form.